Yaka L, Be┼čer NG (2018) Investigation of the Violence and Violence Types against the Healthcare Staff Working in 112 Emergency Service. Int Arch Nurs Health Care 4:100.


© 2018 Yaka L, et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

ORIGINAL ARTICLE | OPEN ACCESS DOI: 10.23937/2469-5823/1510100

Investigation of the Violence and Violence Types against the Healthcare Staff Working in 112 Emergency Service

Leyla Yaka1 and Nalan Gördeles Beşer2*

1Emergency Medical Technician, Niğde 112 Emergency Service, Turkey

2Department of Nursing/Department of Psychiatric Nursing, Niğde Zübeyde Hanım Vocational Health School, Niğde Ömer Halisdemir University, Turkey



This study was carried out to investigate the violence and violence types committed against healthcare staff working in the 112 emergency service.

Materials and methods

This study was conducted between the dates of December 2015 and June 2016 with 100 healthcare staff (physicians and other personnel) working in emergency service stations, in the chief physician department of 112, and in the command and control center of 112, all of which fall within the body of the Niğde Provincial Directorate of Health. Before conducting the study, written permission to perform the study was obtained from the Niğde Ömer Halisdemir University's Ethical Committee and the Niğde Provincial Directorate of Health. The data were collected using the "Violent Incident Form", developed by Arnetz (1998). The SPSS package was used to evaluate the data, and the numbers were evaluated using percentage.


The study found that 83% of the healthcare staff had been subject to violence. Most of the healthcare staff who had been subject to violence had experienced violence more than once, and the type of violence committed by male assailants (patients and relatives of patients) was largely verbal violence or aggression.


Violence in health facilities has become a universal problem, and prevention efforts have been pursued, not only in Turkey, but throughout the world.