Items

Strongly agreed

Agreed

Disagreed

Strongly disagreed

Nurses should show good reception

22(19.1%)

76(66.1%)

13(11.3%)

4(3.5%)

Paediatric wards should have enough skilled nurses

27(23.5%)

74(64.3%)

10(8.7%)

4(3.5%)

Nurses should have enough time

27(23.5%)

54(47.0%)

30(26.1%)

4(3.5%)

Nurses should display friendly reception

13(11.3%)

66(57.4%)

28(24.3%)

8(7.0%)

Nurses should provide information

18(15.7%)

59(51.3%)

36(31.3%)

2(1.7%)

Nurses should work as a team with others

16(13.9%)

71(61.7%)

21(18.3%)

7(6.1%)

Nurses should not disclose patient diagnosis

33(28.7%)

51(44.3%)

26(22.6%)

5(4.3%)

Nurses should understand and share patients’ feelings

24(20.9%)

53(46.1%)

36(31.3%)

2(1.7%)

Nurses are sluggish

8(7.0%)

54(47.0%)

44(38.3%)

9(7.8%)

Nurses should clarify doubt

9(7.8%)

58(50.4%)

41(35.7%)

7(6.1%)

Nurses neglect their duties

12(10.4%)

34(29.6%)

65(53.9%)

7(6.1%)

Nurses discuss their personal affairs instead of patients’

14(12.2%)

35(30.4%)

52(45.2%)

14(12.2%)

Nurses are not concerned with patients’ feelings

15(13.0%)

35(30.4%)

48(41.7%)

17(14.8%)

Nurses are hostile and harsh

16(13.9%)

39(33.9%)

42(36.5%)

18(15.7%)

Nurses are rude

23(20.0%)

34(29.6%)

41(35.7%)

17(14.8%)

Nurses are unkempt

11(9.6%)

32(27.8%)

50(43.5%)

22(19.1%)

Nurses always quarrel

8(7.0%)

34(29.6%)

48(41.7%)

25(21.7%)

Nurses are not organized

9(7.8%)

43(37.4%)

45(39.1%)

18(15.7%)